Refund and Returns Policy | Ahead Please!
Refund and Returns Policy for Remake Ltd.
Refund and Returns Policy | At Remake Ltd., we are committed to providing quality products and services. To ensure customer satisfaction, we offer comprehensive refund and return policies. Please read the following terms carefully to understand the conditions under which refunds and returns can be initiated.
1. Refund Policy
1.1 Eligibility for Refund
Refunds are applicable under the following conditions:
- The product received is defective or damaged upon delivery.
- The product does not match the description or specifications provided at the time of purchase.
- The service provided was incomplete or did not meet agreed-upon standards.
- Cancellation requests are made before the order is processed or shipped.
1.2 Non-Refundable Cases
Refunds are not applicable in the following scenarios:
- Products damaged due to misuse or negligence after delivery.
- Requests made after the specified refund window (see timelines below).
- Customized or personalized products that meet the agreed-upon design specifications.
- Clearance sale or discounted items explicitly marked as non-refundable.
1.3 Refund Process
- Step 1: Submit a refund request via email to refunds@remakeltd.com or through our website. Provide the order ID, proof of purchase, and a description of the issue.
- Step 2: Our team will review the request and may ask for additional documentation (e.g., photos of the damaged product).
- Step 3: Upon approval, refunds will be processed to the original payment method within 7–14 business days.
1.4 Timelines
- Refund requests must be initiated within 7 days of delivery for defective/damaged products.
- Cancellation refunds must be requested before order processing or shipping.
2. Returns Policy
2.1 Eligibility for Returns
Products are eligible for return if:
- They are unused, unopened, and in their original packaging.
- A return request is made within the specified timeline (see timelines below).
- The product is defective, damaged, or different from what was ordered.
2.2 Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods such as food items or plants.
- Products that have been installed, assembled, or used.
- Customized or made-to-order products.
- Products explicitly marked as non-returnable on the product page.
2.3 Return Process
- Step 1: Initiate a return request by contacting returns@remakeltd.com or through our website. Provide the order ID, proof of purchase, and reason for return.
- Step 2: Once the request is approved, our team will arrange a pickup or provide instructions for shipping the product back.
- Step 3: Upon receiving and inspecting the returned item, a replacement, store credit, or refund will be issued as per your preference.
2.4 Timelines
- Return requests must be initiated within 14 days of delivery for standard products.
- Items must be returned within 7 days of return request approval.
Additional Information
- Shipping Costs:
- For defective or incorrect items, Remake Ltd. will bear the return shipping costs.
- For change-of-mind returns, customers are responsible for shipping costs.
- Restocking Fees:
- For certain returns, a restocking fee may apply (details will be provided during the return process).
- Damaged Returns:
- Returned items that arrive damaged due to improper packaging may not qualify for a refund or replacement.
Contact Us
For any questions or concerns regarding refunds or returns, please contact us:
- Email: support@remakeltd.com
- Phone: +88-01715-54-30-19
- Office Hours: Sunday to Thursday, 9:00 AM – 6:00 PM
We strive to make the refund and return process as seamless as possible while ensuring fairness for all parties involved.
This enhanced structure ensures a dedicated focus on IT-related operations, supporting Remake Ltd.’s growth and digital transformation.
PIC | Contact Information
Corporate Office
📍 Address: House-69 (1st Floor), Road#9/A, Dhanmondi (Near Star Kabab), Dhaka-1209.
📞 Phone: +88-02-9357363
📠 Fax: +88-02-9357363
👤 PIC: Md. Siddiqur Rahman Rony
Managing Director
📱 Cell: +88-01715-54-30-19
📧 Email:
🌐 Website: [www.remakeltd.com]
Remake Ltd. is dedicated to building a future of trust, innovation, and success while maintaining a deep commitment to its stakeholders and community.
Feel free to reach out for more information or visit our profiles on contact for a detailed overview.
REMAKE LTD-BLOG
Refund and Returns Policy | Remake Ltd.
1. Bangla Version | Refund and Returns Policy
Refund and Returns Policy | রিফান্ড এবং রিটার্নস নীতিমালা – Remake Ltd.
Remake Ltd. গ্রাহকদের সন্তুষ্টি নিশ্চিত করতে মানসম্মত পণ্য এবং সেবা প্রদান করে। এজন্য আমরা রিফান্ড এবং রিটার্নস সম্পর্কিত একটি স্পষ্ট নীতিমালা অনুসরণ করি। নিচে এই নীতিমালার শর্তাবলী দেওয়া হলো।
১. রিফান্ড নীতিমালা
১.১ রিফান্ড পাওয়ার যোগ্যতা
রিফান্ড নিম্নলিখিত অবস্থায় প্রযোজ্য:
- পণ্য ডেলিভারির সময় ক্ষতিগ্রস্ত বা ত্রুটিযুক্ত হলে।
- পণ্য বিজ্ঞাপনে দেওয়া বিবরণ বা স্পেসিফিকেশনের সাথে মিল না করলে।
- সেবা অসম্পূর্ণ থাকলে বা চুক্তির শর্ত অনুযায়ী না হলে।
- অর্ডার প্রসেসিং বা শিপমেন্টের আগে বাতিল করার অনুরোধ জানালে।
১.২ রিফান্ড প্রযোজ্য নয় যেখানে:
- পণ্য ডেলিভারির পর গ্রাহকের অসাবধানতার কারণে ক্ষতিগ্রস্ত হলে।
- নির্ধারিত রিফান্ড সময়সীমার (নীচে দেখুন) পরে রিফান্ডের আবেদন করা হলে।
- কাস্টমাইজড বা ব্যক্তিগতকৃত পণ্য যা চুক্তি অনুযায়ী প্রস্তুত করা হয়েছে।
- সেল অফার বা ডিসকাউন্টেড পণ্য যা “রিফান্ডযোগ্য নয়” হিসেবে চিহ্নিত।
১.৩ রিফান্ড প্রক্রিয়া
- ধাপ ১: রিফান্ডের জন্য আবেদন করুন refunds@remakeltd.com ইমেইলে বা আমাদের ওয়েবসাইটের মাধ্যমে। অর্ডার আইডি, ক্রয়ের প্রমাণ এবং সমস্যার বিবরণ দিন।
- ধাপ ২: আমাদের টিম আপনার আবেদন পর্যালোচনা করবে এবং প্রয়োজনে অতিরিক্ত প্রমাণ চাইতে পারে (যেমন, ক্ষতিগ্রস্ত পণ্যের ছবি)।
- ধাপ ৩: অনুমোদনের পর রিফান্ড প্রক্রিয়া শুরু হবে এবং মূল পেমেন্ট পদ্ধতিতে ৭-১৪ কার্যদিবসের মধ্যে অর্থ ফেরত দেওয়া হবে।
১.৪ সময়সীমা
- ত্রুটিপূর্ণ/ক্ষতিগ্রস্ত পণ্যের জন্য রিফান্ডের আবেদন অবশ্যই ডেলিভারির ৭ দিনের মধ্যে করতে হবে।
- অর্ডার বাতিলের রিফান্ডের জন্য অর্ডার প্রসেসিং বা শিপমেন্টের আগে আবেদন করতে হবে।
২. রিটার্নস নীতিমালা
২.১ রিটার্নের যোগ্যতা
রিটার্ন নিম্নলিখিত শর্তে প্রযোজ্য:
- পণ্য ব্যবহারহীন, খোলা হয়নি এবং মূল প্যাকেজিংয়ে থাকা অবস্থায়।
- নির্ধারিত সময়সীমার (নীচে দেখুন) মধ্যে রিটার্নের জন্য আবেদন করা হলে।
- পণ্য ত্রুটিযুক্ত, ক্ষতিগ্রস্ত, বা অর্ডারের সাথে ভিন্ন হলে।
২.২ রিটার্ন প্রযোজ্য নয় যেখানে:
- নষ্ট হয়ে যাওয়া পণ্য (যেমন, খাবার বা গাছপালা)।
- ইনস্টল করা, ব্যবহার করা বা একত্রিত পণ্য।
- কাস্টমাইজড বা অর্ডার অনুযায়ী তৈরি করা পণ্য।
- যে পণ্য “রিটার্নযোগ্য নয়” হিসেবে উল্লেখ করা হয়েছে।
২.৩ রিটার্ন প্রক্রিয়া
- ধাপ ১: returns@remakeltd.com ইমেইলে বা আমাদের ওয়েবসাইটে রিটার্নের জন্য আবেদন করুন। অর্ডার আইডি, ক্রয়ের প্রমাণ এবং সমস্যার বিবরণ দিন।
- ধাপ ২: আবেদন অনুমোদিত হলে, আমাদের টিম পণ্য সংগ্রহের ব্যবস্থা করবে বা পণ্য ফেরত পাঠানোর নির্দেশনা দেবে।
- ধাপ ৩: ফেরত পণ্য গ্রহণ এবং যাচাইয়ের পরে, আপনার পছন্দ অনুযায়ী রিপ্লেসমেন্ট, স্টোর ক্রেডিট বা রিফান্ড প্রদান করা হবে।
২.৪ সময়সীমা
- সাধারণ পণ্যের জন্য রিটার্ন আবেদন অবশ্যই ডেলিভারির ১৪ দিনের মধ্যে করতে হবে।
- অনুমোদিত রিটার্নের ক্ষেত্রে, পণ্য অবশ্যই ৭ দিনের মধ্যে ফেরত পাঠাতে হবে।
অতিরিক্ত তথ্য
- শিপিং খরচ:
- ত্রুটিপূর্ণ বা ভুল পণ্য ফেরতের জন্য শিপিং খরচ Remake Ltd. বহন করবে।
- মত পরিবর্তনের কারণে রিটার্নে শিপিং খরচ গ্রাহককে বহন করতে হবে।
- রিস্টকিং ফি:
- কিছু রিটার্নের জন্য রিস্টকিং ফি প্রযোজ্য হতে পারে (রিটার্ন প্রক্রিয়ার সময় বিস্তারিত জানানো হবে)।
- ক্ষতিগ্রস্ত রিটার্ন:
- অনুপযুক্ত প্যাকেজিংয়ের কারণে ক্ষতিগ্রস্ত ফেরত পণ্য রিফান্ড বা রিপ্লেসমেন্টের জন্য যোগ্য নাও হতে পারে।
যোগাযোগ করুন
রিফান্ড বা রিটার্ন সম্পর্কিত যে কোনো প্রশ্ন বা সমস্যার জন্য যোগাযোগ করুন:
- ইমেইল: support@remakeltd.com
- ফোন: +88-01715-54-30-19
- অফিস সময়: রবি থেকে বৃহস্পতিবার, সকাল ৯টা – বিকাল ৬টা
আমরা ন্যায্যতা বজায় রেখে রিফান্ড এবং রিটার্ন প্রক্রিয়াটি যতটা সম্ভব সহজ করার চেষ্টা করি।
1.1. Bangla Version | Job Recruitment Policy
Job Recruitment Policy for Remake Ltd.
This enhanced structure ensures a dedicated focus on IT-related operations, supporting Remake Ltd.’s growth and digital transformation.
PIC | Contact Information
Corporate Office
📍 Address: House-69 (1st Floor), Road#9/A, Dhanmondi (Near Star Kabab), Dhaka-1209.
📞 Phone: +88-02-9357363
📠 Fax: +88-02-9357363
👤 PIC: Md. Siddiqur Rahman Rony
Managing Director
📱 Cell: +88-01715-54-30-19
📧 Email:
🌐 Website: [www.remakeltd.com]
Remake Ltd. is dedicated to building a future of trust, innovation, and success while maintaining a deep commitment to its stakeholders and community.
Feel free to reach out for more information or visit our profiles on contact for a detailed overview.
2. Our Team (Executives )
3. Our Team (Software)
4. Executive Team and Engineers
Executive Team and Engineers at Remake Ltd.
List of Executive and Engineers | At Remake Ltd., our commitment to excellence is powered by a dynamic team of executives and engineers who bring unparalleled expertise to every project. Our organizational structure integrates leadership vision with engineering precision, fostering a collaborative environment that ensures the highest standards of quality, innovation, and sustainability. Below is a comprehensive table outlining our 20 key executives and 20 engineers, detailing their roles and contributions to Remake Ltd.’s ongoing success.
Executive Team
Sl. | Name | Designation | Description |
---|---|---|---|
1 | Md. Siddiqur Rahman Rony | Managing Director | Oversees the company’s overall strategy and operations, ensuring sustainable growth and aligning business goals with stakeholder expectations. |
2 | Uttam Kumar Howlader | Director | Provides strategic direction, emphasizing operational efficiency and long-term growth. |
3 | Md. Mizanur Rahman | Director | Co-founder and entrepreneur, focused on innovation and market expansion, driving key partnerships for growth. |
4 | HM Shahidul Islam | Consultant, Business Development | Offers insights on EPC projects, logistics, and IT-based solutions, while managing strategic partnerships and expansion initiatives. |
5 | MD Ranju Hossain | Environment and Power Advisor | Guides sustainable projects with a focus on green construction and eco-friendly technologies. |
6 | Ayesha Rahman | HR Manager | Oversees recruitment, employee engagement, and compliance with labor laws, ensuring a positive work culture. |
7 | Tanvir Ahmed | Finance Manager | Manages financial planning, budgeting, and compliance, supporting operational efficiency and profitability. |
8 | Farhana Sultana | Marketing Manager | Develops and implements marketing strategies, enhancing the company’s visibility and client engagement. |
9 | Rezaul Karim | IT Manager | Leads the IT department, ensuring seamless digital operations and robust cybersecurity measures. |
10 | Mahmudul Hasan | Operations Manager | Supervises daily operations across departments, ensuring efficiency and optimal resource utilization. |
11 | Nasreen Akhter | Procurement Manager | Manages procurement processes, securing cost-effective and quality materials for projects. |
12 | Abdullah Al Mamun | Project Manager | Coordinates and oversees projects from inception to completion, ensuring timely delivery and adherence to specifications. |
13 | Samira Haque | Legal Advisor | Provides legal guidance, ensuring compliance with regulatory frameworks and mitigating risks. |
14 | Fahim Anwar | Health and Safety Officer | Implements safety protocols, minimizing workplace hazards and ensuring a secure environment for all employees. |
15 | Jahangir Alam | Quality Control Officer | Monitors quality standards, ensuring compliance with industry regulations and client expectations. |
16 | Noor Hossain | Supply Chain Coordinator | Streamlines logistics and supply chain operations, ensuring timely delivery of materials to project sites. |
17 | Rafiq Ahmed | Administrative Officer | Manages administrative tasks, ensuring smooth operations and inter-departmental coordination. |
18 | Sharmin Akter | Marketing Coordinator | Assists in executing marketing campaigns and promotional activities, supporting the marketing team’s objectives. |
19 | Tasnim Rahman | Customer Service Representative | Addresses client inquiries and resolves issues, maintaining strong relationships and ensuring customer satisfaction. |
20 | Habibur Rahman | Document Controller | Manages the organization and accessibility of project-related documents, maintaining records efficiently. |
Engineering Team
Sl. | Name | Designation | Description |
---|---|---|---|
1 | Engr. Zakir Hossain | Senior Civil Engineer | Leads the design and execution of civil engineering projects, including infrastructure development and urban planning. |
2 | Engr. Afsana Begum | Senior Electrical Designer | Designs advanced electrical systems for buildings, ensuring safety, efficiency, and compliance with standards. |
3 | Engr. Kamrul Islam | Senior Mechanical Engineer | Develops mechanical systems such as HVAC and plumbing, focusing on innovation and energy efficiency. |
4 | Engr. Tania Akter | Senior Architect | Crafts sustainable and innovative architectural designs, ensuring alignment with project goals and client vision. |
5 | Engr. Shamsul Alam | Diploma in Civil Engineer | Supervises civil engineering works like road construction and drainage systems, ensuring compliance with regulations. |
6 | Engr. Mahfuz Rahman | Junior Civil Engineer | Assists in planning and execution of construction projects, contributing to site management and quality control. |
7 | Engr. Salma Khatun | Junior Electrical Engineer | Supports the design and implementation of electrical systems, ensuring functionality and safety. |
8 | Engr. Arif Ahmed | Junior Mechanical Engineer | Assists in mechanical system designs and troubleshooting, ensuring optimal performance and quality. |
9 | Engr. Rashedul Islam | HVAC Technician | Installs and maintains heating, ventilation, and air conditioning systems, ensuring efficiency and comfort. |
10 | Engr. Sumon Khan | Electrical Technician | Handles electrical installations and maintenance, ensuring adherence to technical and safety standards. |
11 | Engr. Imran Hossain | Mechanical Technician | Provides on-site support for mechanical installations and maintenance tasks. |
12 | Engr. Lutfur Rahman | Junior Architect | Assists in drafting plans and creating design concepts, collaborating with senior architects to bring ideas to life. |
13 | Engr. Asaduzzaman | Site Supervisor | Manages on-site activities, coordinating labor and ensuring compliance with project specifications. |
14 | Engr. Shohidul Alam | Construction Foreman | Oversees construction crews, ensuring plans are executed efficiently and safely. |
15 | Engr. Jannatul Ferdous | Electrical Technician | Provides technical support for electrical systems, focusing on installations and repairs. |
16 | Engr. Nayeem Ahmed | Senior HVAC Designer | Specializes in designing complex HVAC systems, integrating energy-efficient and sustainable solutions. |
17 | Engr. Shafiqul Islam | Junior Electrical Engineer | Focuses on electrical system troubleshooting, installation, and support, working closely with senior designers. |
18 | Engr. Hasibul Hasan | Quality Control Officer | Monitors engineering standards across projects, ensuring adherence to company policies and industry regulations. |
19 | Engr. Kazi Tanvir | Procurement Engineer | Manages technical aspects of material sourcing and procurement, ensuring quality and cost-effectiveness. |
20 | Engr. Mehnaz Siddiqui | Civil Technician | Assists in site surveying and construction tasks, supporting senior engineers in infrastructure development. |
Our Vision for Excellence
Remake Ltd. thrives on the collective expertise of its executives and engineers. Our leadership team provides strategic direction while fostering a culture of innovation, trust, and collaboration. Meanwhile, our engineering team ensures the seamless execution of projects, blending technical precision with creative problem-solving. Together, we remain committed to delivering solutions that surpass client expectations, reinforcing our reputation as a trusted partner in the industry.
Executive Team and Engineers at Remake Ltd.
Executive Management
- Md. Siddiqur Rahman Rony
Designation: Managing Director
Contact Information:- Cell: +88-01715-54-30-19
- Email: info@remakeltd.com
Key Engineering Team
- Senior Civil Engineer
Role: Leads and oversees civil engineering projects, ensuring quality and timely completion. - Junior Civil Engineer
Role: Supports senior engineers in planning, designing, and executing civil construction works. - Diploma Civil Engineer
Role: Supervises civil works such as roads, drainage, and other infrastructure projects. - Senior Electrical Designer
Role: Designs and implements advanced electrical systems, adhering to industry standards. - Junior Electrical Engineer
Role: Assists in designing, installing, and troubleshooting electrical systems. - Electrical Technician
Role: Installs, inspects, and maintains electrical systems for optimal safety and functionality. - Senior HVAC Designer
Role: Specializes in designing efficient heating, ventilation, and air conditioning systems. - Senior Mechanical Engineer
Role: Manages mechanical system designs such as plumbing and HVAC, ensuring energy efficiency. - Junior Mechanical Engineer
Role: Provides support in the implementation and maintenance of mechanical systems. - HVAC Technician
Role: Installs and services HVAC systems to ensure operational efficiency. - Mechanical Technician
Role: Assists with on-site mechanical installations and repairs.
Supporting Departments and Contacts
- Administrative Team
- Admin Assistant and Office Assistants provide logistical and administrative support.
- Marketing and Sales Team
- Led by the Marketing Manager and supported by Sales Executives, they drive client relationships and campaigns.
- IT and Software Team
- Includes Software Developers, Web Developers, and Network Administrators, ensuring robust IT infrastructure.
- Procurement and Logistics Team
- Overseen by the Procurement Manager, they manage supply chain logistics efficiently.
Corporate Office
📍 Address: House-69 (1st Floor), Road #9/A, Dhanmondi (Near Star Kabab), Dhaka-1209
📞 Phone: +88-02-9357363
📠 Fax: +88-02-9357363
📧 Emails:
For further details, reach out to our executives or visit our corporate office.
This enhanced structure ensures a dedicated focus on IT-related operations, supporting Remake Ltd.’s growth and digital transformation.
PIC | Contact Information
Corporate Office
📍 Address: House-69 (1st Floor), Road#9/A, Dhanmondi (Near Star Kabab), Dhaka-1209.
📞 Phone: +88-02-9357363
📠 Fax: +88-02-9357363
👤 PIC: Md. Siddiqur Rahman Rony
Managing Director
📱 Cell: +88-01715-54-30-19
📧 Email:
🌐 Website: [www.remakeltd.com]
Remake Ltd. is dedicated to building a future of trust, innovation, and success while maintaining a deep commitment to its stakeholders and community.
Feel free to reach out for more information or visit our profiles on contact for a detailed overview.